Test Bank for Interpersonal Skills in Organizations, 6th Edition, Suzanne de Janasz, Karen Dowd, Beth Schneider, ISBN10: 1259911632, ISBN13: 9781259911637

Test Bank for Interpersonal Skills in Organizations, 6th Edition, Suzanne de Janasz, Karen Dowd, Beth Schneider, ISBN10: 1259911632, ISBN13: 9781259911637

Table of Contents

Unit 1: Intrapersonal Effectiveness: Understanding Yourself
Chapter 1: Journey into Self-awareness
Chapter 2: Self-disclosure and Trust
Chapter 3: Establishing Goals Consistent with Your Values and Ethics
Chapter 4: Self-management
Unit 2: Interpersonal Effectiveness: Understanding and Working with Others
Chapter 5: Understanding and Working with Diverse Others
Chapter 6: Listening and Nonverbal Communication
Chapter 7: Communicating Effectively
Chapter 8: Persuading Individuals and Audiences
Unit 3: Understanding and Working in Teams
Chapter 9: Negotiation
Chapter 10: Building Teams and Work Groups
Chapter 11: Managing Conflict
Chapter 12: Achieving Business Results through Effective Meetings
Chapter 13: Facilitating Team Success
Chapter 14: Making Decisions and Solving Problems Creatively
Unit 4: Leading Individuals and Groups
Chapter 15: Effective and Ethical Use of Power and Influence
Chapter 16: Networking and Mentoring
Chapter 17: Coaching and Providing Feedback for Improved Performance
Chapter 18: Leading and Empowering Self and Others
Chapter 19: Project Management